Why use UBC Travel?

UBC travellers receive duty of care services with automated important travel destination information before and during travel. 

It takes time to surf the web and find the best deals. Many deals aren’t even available to the public. By using UBC's Travel Program, you will save time and money planning and booking your trip. You will also receive a range of important services, including security and support, before, during and after your trip.

Comprehensive Travel Services
  • One-stop shopping for all UBC related travel:  Air, Car and Lodging needs
  • Choice of booking methods: Online self-service through Concur (desktop or mobile) or full-service option by speaking with an agent
  • Mobile services including TripIt:  Merge all components of your itinerary into a user-friendly chronological view even if booked elsewhere;  No wifi required to view complete itineraries
  • Itinerary management: Full visibility in Concur of all bookings and airline ticket credits no matter which UBC method was used to book; Change most bookings online 24/7
  • Enter, Exit and Transit Visa information portal access and support
  • 24/7/365 toll-free or collect call worldwide rebooking services in case of emergency
  • After-sales support and problem resolution with air, car, hotel suppliers
  • Travel specialists who can work with you to make sure you have everything covered
Greater Security
  • Duty of care allowing real-time warning and assistance for any threat including major political situations, terrorism or natural disasters
  • Automated travel and health advisories, visa and vaccination requirements, and other important trip information
  • Enjoy peace of mind knowing that, if an issue arises in your location, our travel specialists will be proactive in contacting you for rebooking assistance
  • By using Concur, your credit card data is securely encrypted which reduces the risk of fraud and there is no longer a need to share your credit card number with another employee
  • Concur can proactively track credit card charges, and set up email notifications when air ticket charges are processed on your card
  • UBC Credit Card Insurance: UBC Faculty and Staff credit cardholders will have various types of travel insurance coverage (e.g. Trip delay; Travel accident; Lost luggage; Burglary; Emergency purchases when delayed; Auto collision/loss of use damage CDW/LDW). Restrictions and claim timelines apply, cardholders should review their certificate of insurance for complete details or contact the UBC Travel Department.
Discounts and Managing Credit and Refunds
  • Benefit from UBC’s and BC's post-secondary institutions purchasing power to access various discounts not available through public sites or other services
    • Air discounts (off select airfares only) with Air Canada, WestJet, American Airlines 
    • Lodging and Vehicle rental rates:  BC Government; CAUBO; UBC;  Travel Management company Corporate Rates
  • UBC's Travel Management Company tracks and reminds you of any unused airline tickets, reducing your loss of airline ticket credit values and they can act on your behalf to request refunds where applicable 
More Efficiency 
  • Spend less time booking new reservations as all your profile information is securely stored and pre-populated
  • Spend less time searching the web for air, car and lodging options. UBC Travel Management Company has a low fare guarantee (restrictions apply)
  • By using the UBC Travel Program you will help UBC monitor and more accurately report on Greenhouse Gas emissions
  • Departments can reduce credit card reconciliation time by setting up the monthly automated reconciliation report through UBC's Travel Management Company