Need Help?
For support with supplier or finance-related questions, please contact the Integrated Service Centre (ISC)
The Integrated Services Centre (ISC) at UBC is a key resource for addressing any questions or issues related to supplier payments, supplier setup, and other financial operations. Whether you’re looking to be set up as a new supplier in the system, need help resolving payment discrepancies, or have inquiries about the invoicing process, the ISC team is ready to assist.
Using the UBC Self-Service Portal
If you are an active UBC employee, faculty or student worker, please use the UBC Self-Service Portal to submit a ticket (CWL required).
Submitting a ticket as a supplier or former employee
To submit a ticket, you can reach the ISC at info.support@ubc.ca.
This email automatically generates a ticket and a ticket number that can be used to reference your issue/question.
Phone
If you have an urgent issue or need to quickly follow up on a submitted request, you can contact the ISC by phone:
- Vancouver Campus: 604-822-8200
- Okanagan Campus: 250-807-8163
Office addresses
UBC has two office spaces for finance-related services: one at the Vancouver campus (UBCV) and one at the Okanagan campus (UBCO).
Finance & Integrated Services
Vancouver Campus
TEF3-5th Floor, 6190 Agronomy Road
Vancouver, BC Canada V6T 1Z3
info.support@ubc.ca
Note: This location is restricted card access only.
Finance Operations and Strategies
Okanagan Campus
OM1 – 1157 Alumni Avenue
Kelowna, BC Canada V1V 1V7
finance.ubco@ubc.ca
Services Levy
Please email levy@finance.ubc.ca or 604-822-3596 (voice message only) with any questions related to the Services Levy.
University-related travel
Plan and book UBC-related travel for faculty, staff, students and non-employees through UBC’s online booking system, Concur, or contact an advisor at Direct Travel. First, set up your Concur profile, and then book your UBC-related travel through Concur or by contacting Direct Travel.
For more about UBC’s preferred travel booking process, active UBC employees can access the UBC Finance Portal.
Concur
Concur is recommended for simple itineraries and mostly travel within Canada.
Direct Travel
Email: psi.travel@dt.com
Phone: 604-637-1466
Toll-free: 1-844-905-3824
After-hours emergency ($30 fees apply per call)
Within North America: 1-888-700-6063
Outside of North America: 1-514-855-4263
Access the UBC Finance Portal
Find finance-related information for UBC employees including process, procedures, and guidelines.