If you need to ask questions regarding payroll matters, such as your pay or benefits, please raise a ticket through the UBC Self-Service Portal.
When raising a ticket, please include your campus location, employee name, employee number and a detailed description of your issue, including the pay period, if applicable. Please also be advised that we cannot release confidential information over the phone.
Contact us through the UBC Self Service Portal with the following inquiries
- UBC Vancouver Payroll and Benefits Inquiries
- UBC Okanagan Payroll and Benefits Inquiries
- Leave of Absence-Benefit Inquiries
- Tuition Waiver Inquiries
Visit the UBC Self Service Portal
Have an urgent issue?
For urgent issues, such as preventing an incorrect pay, contact a member of the Payroll leadership team via email. Before contacting a Payroll Team Lead or Manager, please first submit a ticket to UBC Self-Service Portal. In your ticket, select Workday Support, identify Payroll as the category, and rank your urgency. Remember to reference your ticket number in your email to the Team Lead or Manager.
| Payroll Team Lead/Manager | Contact information |
|---|---|
| Jacqueline Hua, Payroll Team Lead | Jacqueline.Hua@ubc.ca |
| Wade Noseworthy, Payroll Team Lead | Wade.Noseworthy@ubc.ca |
| Eva Cheung, Manager, Payroll Services & Analytics | Eva.Cheung@ubc.ca |
| Callen Mascardo, Manager, Payroll Operations & Control | Callen.Mascardo@ubc.ca |
| Dawn Irmscher, Payroll Director | Dawn.Irmscher@ubc.ca |