Contact Payroll

If you need to ask questions regarding payroll matters, such as your pay or benefits, please raise a ticket with the Integrated Service Centre.

When raising a ticket, please include your campus location, employee name, employee number and a detailed description of your issue, including the pay period, if applicable.

Please be advised that we cannot release confidential information over the phone.

Contact the Integrated Service Centre with the following inquiries

  • UBC Vancouver Payroll and Benefits Inquiries
  • UBC Okanagan Payroll and Benefits Inquiries
  • Leave of Absence-Benefit Inquiries
  • Tuition Waiver Inquiries

Integrated Service Centre

Why your net pay might be lower at the beginning of the year

Canada Pension Plan (CPP) and Employment Insurance (EI) deductions have yearly maximum contribution amounts. Once these limits are reached during the calendar year, the deductions stop for the rest of the calendar year.

Contributions to CPP and EI will commence again in January of each year which will reduce net pay. Learn more

2022 rates:

  • CPP has increased from 5.45% to 5.7%
  • The maximum annual pensionable earnings (YMPE) has gone from $61,600 to $64,900
  • EI has stayed the same at a 1.58% premium rate.

If your net pay is lower as a result of CPP contributions or EI premium deductions, please do not log an ISC Service Now ticket.

Payroll Accounting Adjustment (PAA)

A Payroll Accounting Adjustment (PAA) is required each time an end user submits or updates a record in Workday to retroactively update an employee’s costing allocation. Payroll is currently manually entering PAAs to redirect the employee’s salary and benefit costs to the correct worktags. Here is a list of common PAA questions:

When will a PAA be done?

PAAs to move salary and benefits are only triggered for retroactive costing allocation changes for which there are amounts budget dated within the date frame of the costing allocation change. Payroll Accounting Adjustments have been completed up to and including July 13, 2022. This is the date when the Costing Allocation change was approved in Workday. Please only submit tickets for Payroll Accounting Adjustment questions after the stated date has passed when the costing allocation change in question was completed.

Can a given PAA be done on priority?

Requests to process PAA’s ahead of the schedule will not be accommodated as it would cause increased delays overall. There is a project underway to automate PAA’s that started in September 2021.

Is there a given PAA (due to a retroactive costing allocation change) in the queue to be done?

We cannot tell what amount will be moved by looking at a PAA line in the PAA report, so even if there is a PAA line to be done in the report it does not guarantee anything. Also, the PAA reports are pulled in order as they are being processed, as there is manual manipulation to the reports required.

It is best to understand costing allocations concepts and understand when PAAs are triggered. PAAs to move salary and benefits are only triggered for retroactive costing allocation changes for which there are amounts budget dated within the date frame of the costing allocation change. Please take the costing allocations training course, page 3-10 contains information on this matter.

If the PAAs have been completed for a pay period, and you are still seeing a discrepancy that you didn’t expect, that is the time to raise a ticket with the Integrated Services Centre.