Receive (Import)

The CBSA CARM project will change how import duties and taxes will be collected starting October 21, 2024, and will affect shipments. Aside from temporary clearance delays around October 21, no other impact is expected and no action is needed. Worktag charge process and ledger entries will stay the same. Learn more.

Last updated: September 18, 2024

Receiving means importing goods into the University via international or domestic routes. There are certain requirements and specifications to follow.

Please review these general guidelines and contact the Integrated Service Centre if you require further information or have specific questions.

Importing goods into Canada

To minimize potential clearance delays, please visit the Importing Goods into Canada page for instructions on importing goods. 

Validating and receiving your shipment

  1. Check packing slip, and bill of lading to ensure the order is received in full.
  2. If the order is incorrect or incomplete, notify the vendor to rectify any discrepancies.
  3. Initial packing slip or bill of lading and keep on file until the invoice is received.
  4. When you receive the invoice, check the packing slip or bill of lading against the invoice for accuracy.
  5. Once you have confirmed that the invoice is correct, you can pay using one of these payment methods. 
  6. Retain a copy of the invoice along with the original packing slip or bill of lading for future reference.

What to do if your shipment arrives damaged?

  1. Examine all shipping documents.
  2. Note any discrepancies on the waybill
  3. Inspect all cartons for visual damage and ensure that the correct number of pieces are received
  4. It is advisable to sign for shipments with a statement such as "Subject to Inspection" beside your signature
  5. Notify the carrier upon inspection of any damages, shortages, etc.

View the process for receiving international deliveries and importing specific items.