Changes to the Cash Order Process

Thursday, October 12, 2023

Starting October 23, 2023, all cash orders must be placed on the RBC web portal rather than INTRIA. This change is due to HSBC Canada, updating their Corporate Cash Supply service for cash orders from INTRIA to Royal Bank of Canada (RBC) on October 23, 2023.

Transition details:

  • The last opportunity to place a cash order through INTRIA will be October 20, 2023, at 10:00 am local time.
  • Starting October 23, 2023, all cash orders must be placed on the RBC web portal, and the current INTRIA service for cash orders will be demised.
    • A cash order must be submitted by 10:00 am local time for next business day dispatch.
  • Treasury is contacting our armoured courier, the Brink’s, to update the pickup from/deliver to location to local RBC Cash Centre.

How to prepare for this transition:

  1. Make sure you have notified your units of this upcoming change.
  2. Coinage account users can expect to receive an email from Treasury Cash by October 18, 2023 with their login credentials.
  3. Coinage account users must sign in to the RBC web portal within 48 hours of receiving their login credentials. They must change the temporary password before proceeding.

Questions?

If you have any questions, please contact Treasury Cash (treasury.cash@ubc.ca).