Procurement Modernization Update – sharing our Service Delivery Levels

Wednesday, June 09, 2021

Reporting on our service levels in Financial Operations is a key commitment of the Procurement Modernization project — the initiative to make it easier for UBC to buy and pay for goods and services.

Since Workday go-live our Financial Operations and Operational Excellence teams in the VPFO have been developing ways to share key metrics relating to service delivery that are pulled from UBC’s new HR and Finance system.

These metrics are now ready to share with the community, and will focus on three key operational finance processes: invoicing, expense reimbursement, and purchase requisition/purchase order production.

The metrics are available through service level dashboards produced for each faculty and administrative unit, which are valuable tools for the teams across campus who rely on Financial Operations to buy and pay for the goods and services that they need. Our Procurement Partners regularly present this information to their client groups through Service Management Meetings to identify opportunities for standardization and improving efficiencies in UBC’s end-to-end procurement process.

The dashboards also help us review where we’re at and how we’re doing, and enable us to reflect on our service to the community. Our managers in Financial Operations will continue to work with their teams to focus on how we can achieve positive results, and find opportunities for improvement in our processes to provide even better service. We are also working to provide further information on other service levels to the community soon.

The updated dashboards for May 2021 are now available on the Service Delivery Levels page of the UBC Finance website. If you have any questions about dashboards relating to your area, please contact your Procurement Partner.