Faculty and Staff Travel Guide

This guide provides a summary of key travel guidance; travel planning tools; available support services and processes, to identify, assess and control travel risk.

Last Updated:  March 15, 2022

General News & Updates

We continue to encourage any UBC related travel to be booked utilizing the university travel services (online with SAP-Concur or an advisor at Direct Travel) to ensure travellers and travel arrangers receive up-to-date travel advisory information and support in case of unexpected events and emergencies.

Booking Travel:  Before booking any essential travel, use the following university free planning travel tools below to obtain a consolidated view of the various requirements.

Incoming Travel: If you are booking trips for incoming travellers, make sure to review the restrictions in place on the Government of Canada Fly to Canada requirements - entry and testing page.

Travelling outside of Canada: UBC faculty, staff and students (Canadian nationals) who are currently overseas or plan on travelling outside of Canada for business or leisure should register with the Canadian Government, especially if they did not book their trip with SAP-Concur or Direct Travel.

Travelling as a student: Students should refer to UBC Student Services' Go Global website for guidelines on travelling aboard. For international students travelling to Canada, visit the UBC Student Services website

Planning Travel

All University business travel must be planned, booked and undertaken in accordance with the university’s business expense policy and business expenses rules

Decisions about travel are based upon the regularly updated Canadian Government Travel Advice and Advisories

It is important to review and take into account travel advisories published by other countries for which the traveller holds citizenship or residency. As some foreign governments have implemented strict travel restrictions and transportation options are less frequent and subject to changes on short notice, you may have difficulty returning to Canada or may have to remain abroad for an indeterminate period of time.  

Planning Tools
  • For the latest information and advisories, including a quick access map, visit DT Traveller Intelligence Tool (powered by sherpa). 
  • International Travel: Entry and health guides through UBC's portal with CIBTVisas
  • International SOS (ISOS): Easily create your destination's customized assessment report

    • Log into the UBC portal with the member ID 27AYCA486500

    • Click on "Custom Location Reports" and select location and city

Booking Essential Travel

Travel to high-risk destinations (i.e. Level 3 – Avoid non-essential travel and level 4 – Avoid all travel as determined by the Canadian Government) should not be considered unless exceptional circumstances apply and the travel is supported by:

  1. Documented risk assessment;
  2. Communication and emergency plans;
  3. Pre-approval from the traveller’s Dean or VP (depending on unit)
  4. Book University-related travel with UBC's travel management program; either online with SAP-Concur or through an agent at Direct Travel. Your travel booking information is synced between both options to provide you with important alerts before and during your trip, 24/7 travel emergency rebooking and support services, and itinerary monitoring when major emergency situations occur, allowing the university to be proactive in providing support.
  5. International SOS (ISOS) is UBC's security and health services provider for employees and students. They also have pre-travel planning tools and a 24/7 support line during emergencies (ie. medical or security advice etc.). To learn more about ISOS how to contact them visit the UBC Travel Safety page.

Learn more about booking travel

Important Note: Travellers will need to have contingency plans/funds should they not be able to return to Canada due to i.e. a COVID-19 positive test result.


Due to airline and hotel policies, it is recommended to use the UBC credit card program for payment. This will ensure any refunds are returned to UBC and not the traveler and any airline ticket credits will be properly managed and not spoiled/expired.

Stay Informed

Given the dynamic nature of travel risks, it is essential that travellers and their supervisors continue to monitor relevant information leading up to and during travel. Travellers and supervisors can best be kept informed by booking through the UBC Travel Program and by downloading UBC's travel security services company (International SOS) app. Travellers are responsible for reviewing each travel destination and transit point by (country/region/city) for medical and visa entry requirements prior to their trip. Travel destination and medical/security information are available on the following sites:

Travellers with bookings made with SAP-Concur and/or Direct Travel will automatically be provided with:

  • Destination risk alerts including medical, travel advisors along with final destination Entry/Exit Visa requirements
  • Travel itinerary disruption alerts and updates from Direct Travel
  • Proactive communications and support services are not available when travellers use public websites and/or book directly with the airlines.
Travel Resources 

ArriveCan: You can use ArriveCan to provide mandatory travel information before and after your entry into Canada.

Travellers are also encouraged to download the following apps for real-time alerts via mobile devices, including the ability to book travel 24/7. The SAP-Concur Tripit App consolidates your itinerary and allows you to view itineraries without Wi-Fi.  ISOS and SAP-Concur services should be used for UBC-related travel.

The Canadian Government offers an online registration tool for Canadians travelling abroad. Additional information regarding COVID-19 may be found on the BC Centre for Disease Control (BCCDC) and the World Health Organization (WHO) websites. Information specific to the UBC community can be found on covid19.ubc.ca.

Cancelled Travel, Insurance, Medical

Cancelled Travel Plans:

In the event of a planned trip cancellation travellers should ensure the following steps are actioned before the scheduled air departure and hotel check-in date to minimize no-show losses:

  • Contract Direct Travel if the booking/s were made in SAP-Concur or with an advisor at Direct Travel to cancel and manage the trip credits and/or refund if applicable.
  • If travel was booked outside of the UBC travel program, contact each travel provider and request written confirmation for any refunds if applicable or future credits.
  • If you purchased trip cancellation insurance ensure you advise the insurance provider to open a claim for a refund.
  • IMPORTANT: Ensure you provide your department with a copy of all refund or credit notifications.

Trip Cancellation Insurance:

  • UBC does not carry trip cancellation insurance.
  • Employees who use a UBC-issued Visa card in their name to pay for the airline ticket will have trip interruption insurance (i.e. a delay +4hours) but not trip cancellation insurance.
  • Trip cancellation insurance is only available through insurance providers or sold through Direct Travel. Some airlines may offer it as part of their ticket prices but travellers should read the fine print regarding exceptions.
  • IMPORTANT: Due to COVID-19, exemptions and restrictions may apply to trip cancellation insurance. When purchasing trip cancellation insurance, request a written confirmation of coverage from the insurance provider.


UBC Extended Health Benefits with Sun Life for faculty and staff plan members while travelling for business or leisure:

  • Sun Life will treat a medical emergency resulting from COVID19 in the same way as any other medical emergency while outside Canada. Some restrictions may apply, always refer to the UBC HR site for the most up-to-date information.
  • Medical Assistance: Contact Sun Life's Out-of-Country emergency assistance provider, Allianz GlobalAssistance. Click here for complete instructions. Coverage cards with emergency contact and contract number details can be printed or downloaded to a mobile device from mysunlife.ca.

UBC Mental Health Supports while travelling for business or leisure:

  • UBC Employee and Family Assistance Program (EFAP) – faculty and staff plan members and their dependents can contact Lifeworks by Morneau Shepell (24/7) at (1-800-387-4765 in North America)and (International destinations refer to their website country phone listings). Additional resources are available on the UBC HR website.
  • International SOS: Emotional support services available for all students, faculty and staff while travelling
Staying healthy while travelling

Travellers should include health considerations in their travel planning. Plan for travel vaccinations at least eight weeks prior to departure. Consider any pre-existing conditions, fitness for travel and medications that may be required whilst travelling. Other considerations include:

  • Travellers with pre-existing conditions should consult a GP or travel doctor for confirmation of fitness for travel.
  • Consult travel advisories for general advice about health and vaccinations.
  • Consult International SOS for a pre-departure assessment.
  • Travellers should reconsider travel plans if they are experiencing illness, especially symptoms of respiratory illness.
  • Travel may be restricted during health screening at borders and transit points at any time during a traveller’s journey.
  • Travellers should follow the advice of local authorities at their destination.
  • Travellers should also minimize the risks of exposure to infections by practicing good hand hygiene and wearing a mask when recommended.
  • Travellers should monitor their health closely. If symptoms develop (fever, cough, sore throat, tiredness or shortness of breath), travellers should arrange to see a doctor for an urgent assessment. ISOS has 24/7support available to connect travellers with local English-speaking doctors and health services. 
  • Employees with UBC SunLife emergency medical travel coverage will need to contact Allianz  Global assistance for all medical invasive and investigative procedures. 
  • Travellers and supervisors should review and take into account the travel advisory in place. Stay informed by logging into ISOS through the member portal, using membership number 27AYCA486500.
Travel disruption and delays

Travellers should expect to experience additional health screening at borders, including during airport transits, which may result in delayed transit times. Travellers may also be subject to quarantine or self-isolation based on the requirements of local authorities. This may occur as a result of immediate past travel destinations and/or current health conditions.

Travel restrictions may be applied or changed by local authorities at destinations at very short notice, and travellers may be refused entry or have a visa cancelled upon arrival. Airlines responding to local authorities and other changing circumstances may also cancel, reschedule or re-route at short notice.

Restrictions imposed by local authorities may prevent travellers from attending or participating in planned or scheduled activities.

Direct Travel provides 24/7 support and advice on airline restrictions and ticket cancellation policies for bookings made with them, or through SAP-Concur.

Access support

Direct Travel provides 24/7 support to travellers to re-route or change flights and can provide advice on changes to flight services and airline ticket cancellation policies, provided the original booking was made through them or SAP-Concur.

  • Contact psi.travel@dt.com or 604-637-1466 or 1-844-905-3824; after hours number and access codes are located on the travel e-ticket receipt.
  • And/or check your invoice to see if the SAP-Concur itinerary is available to change online.

International SOS provides bespoke risk advice specific to individual travellers and their travel itineraries. This service is at no cost to the traveller or department (UBC related travel) and can be requested by contacting ISOS through their App or on your desktop and the ISOS/UBC member portal, membership number 27AYCA486500.

Sun Life – Allianz Global Assistance If you experience a medical emergency while travelling outside of Canada and you are enrolled in the UBC Extended Health Plan, Allianz Global Assistance will refer you to medical help and in some circumstances, will arrange for payment of your medical emergency expenses to the provider directly. Get complete information here.

The information in this guide has been compiled by the UBC Travel Program. If you need further information or have any questions or comments, please contact the Travel Program Manager Judith Fograscher or call 604-822-5878.