FAQ

Browse through frequently asked payroll questions to find your answer. Use keywords, and not full sentences, to improve your search results.

If you have a question that isn't answered here, please contact us.

Q: What do I do if nothing happens when I try to open my slip online?

When clicking the icon for the slip, it causes a new window to open up with the document. Pop-up blocking set up in your browser, or through third-party software can prevent this from working. Please ensure that popup blocking is turned off.

Q: What is box 40 on my T4?

Box 40 on your T4 is the amount of taxable benefits that you have received. Taxable benefits are those benefits that have been paid by UBC on your behalf. Examples of taxable benefits include Basic Group Life, some Tuition Waivers, and Housing Allowances. Taxable benefits are marked on your pay statements with an asterisk (*). If you total the asterisked items on your pay statements you should arrive at the total in Box 40. If your total is not the same as Box 40 please contact your Payroll representative.

Q: When should I use paper forms in ePAF?

Paper is still required in the following situations:

  • Change Forms for Terminated employees. Once an employee is not active, the Change Form will not work.
  • Work Visa has been applied for, but not issued. Because ePAF requires the work visa dates, and validates them against the job dates, an appointment without a valid visa cannot go through ePAF. 
Q: Where is my tuition receipt (T2202A)?

Payroll does not issue this statement. It is issued by Student Services. T2202A receipts (Tuition and Education Amounts Certificates) are no longer sent via postal mail. The T2202A certificate is available on-line via the Student Service Centre.

The form for each tax year available at the end of February of the following year.

Q: Why do I have two T4 Slips?

If you receive more than one T4, you had a minimum of two jobs at UBC that fall into different Employment Insurance ("EI") categories. Each EI category requires a separate T4. Box 40 on your T4 is the amount of taxable benefits that you have received. Taxable benefits are those benefits that have been paid by UBC on your behalf. Examples of taxable benefits include Basic Group Life, some Tuition Waivers, and Housing Allowances.

Taxable benefits are marked on your pay statements with an asterisk (*). If you total the asterisked items on your pay statements you should arrive at the total in Box 40. If your total is not the same as Box 40 please contact your Payroll representative.

Q: Why does my income in box 14 on my T4 seem high?

Box 14 includes your gross salary as well as all applicable taxable benefits that are shown in Box 40. The amount shown in Box 40 should be added to your gross Year to Date salary from your final December pay stub. The total should equal the amount shown in Box 14.

If this is not the case please contact your Payroll representative.

Q: Why does my income in box 14 on my T4 seem low?

You may have received two or more T4s. The amount shown in Box 14 in each T4 should be totalled and equal to your final December pay stub Year to Date earnings, plus the total of taxable benefits recorded in Box 40 of each T4. If this is not the case please contact your Payroll representative.

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