These are the most commonly asked questions about Brokerage at UBC. If you have a question that you can't find the answer to, please contact the Customer Support Centre.
Is there an unknown charge on the department’s general ledger?
Journal entries created under group XXX/PUX are from the UBC Brokerage charges, but in order to determine the source and to further investigate this transaction, contact Customer Support and provide a screenshot of the ledger as it contains the identifying information.
Where do I find information in importing and exporting goods?
Departments and units are responsible for managing the shipping of goods ordered.
All shipments consigned to UBC are reported to the Canada Border Services Agency (CBSA). UBC’s customs broker, Livingston International, holds Power of Attorney to clear customs shipments, prepare customs documentation and pay duties and taxes on behalf of UBC.
Which courier can I use for shipments?
Depending on your destination and the weight of the package you are shipping, you can choose from local or international couriers. Please visit our Couriers and Logistics page for further information.